User Data Deletion Instructions

Admin 02 Jul 2026 3 min read 214 views WhatsApp Business
User Data Deletion Instructions

Effective Date: July 2, 2026

MeeChat.id ("MeeChat", "we", "our", or "us") is a messaging platform operated and managed by eBilling.id. We respect your privacy and your right to control your personal data.

This page explains how you can request the deletion of your personal information and data associated with your MeeChat.id account, including information processed through Meta Platform and WhatsApp Business Platform integrations.

Requesting Data Deletion

You may request the deletion of your personal data at any time using one of the following methods.

Option 1 — Delete Your Account

If your account provides a self-service account deletion feature:

  1. Log in to your MeeChat.id account.

  2. Navigate to Settings.

  3. Select Account Settings.

  4. Click Delete Account.

  5. Confirm your request.

Your account and associated personal data will be scheduled for deletion in accordance with our data retention policy.

Option 2 — Contact Support

If you are unable to access your account or need assistance, you may submit a data deletion request by contacting our support team.

Email: support@ebilling.id

Please include:

  • Your registered email address

  • Business or organization name (if applicable)

  • WhatsApp Business phone number (if applicable)

  • Meta Business Account ID (optional)

  • WhatsApp Business Account (WABA) ID (optional)

  • A brief description of your request

To protect your privacy and security, we may request additional information to verify your identity before processing your request.

Data Subject to Deletion

Once your request has been verified, we will permanently delete or anonymize, where applicable:

  • User account information

  • Business profile information

  • API credentials and access tokens

  • WhatsApp Business integration settings

  • Connected phone numbers

  • Customer contact records

  • Conversation history stored within MeeChat.id

  • Automation workflows

  • Broadcast campaign history

  • Message templates

  • Webhook configurations

  • Other personal information associated with your account

Certain records may be retained where required by applicable laws, legal obligations, fraud prevention, dispute resolution, or financial and accounting regulations.

Processing Time

Verified deletion requests are generally processed within 30 (thirty) days from the date of verification.

If additional verification is required, processing may take longer.

Meta Platform & WhatsApp Business Platform

If you have connected your Meta account or WhatsApp Business Account to MeeChat.id, removing the application from your Meta account does not automatically delete data stored by MeeChat.id.

To ensure complete removal of your data, please:

  1. Disconnect MeeChat.id from your Meta Business integrations (if applicable).

  2. Submit a deletion request using one of the methods described on this page.

Confirmation

After your deletion request has been completed, a confirmation will be sent to your registered email address.

If certain information cannot be deleted due to legal or regulatory obligations, we will inform you accordingly.

Contact Us

If you have any questions regarding this User Data Deletion Instructions or wish to exercise your data privacy rights, please contact us:

MeeChat.id
Managed by eBilling.id

Website:

Email:

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